Help Center

Welcome to ICON Support.

Find the right resource for booking, applying, onboarding, payouts, marketplace tiers, safety, and technical issues.

Choose a help area

What do you need help with?

C

Customers

Booking, credits, photos, cancellations, and account questions.
P

Photographers

Applications, onboarding, Dispatch, payouts, and performance.
M

Marketplace

Tiers, routing, dynamic pricing inputs, standards, and trust.
S

Safety

Reporting, moderation, account security, privacy, and support.
Customers

Booking and account help.

Resources for people booking shoots, managing credits, viewing galleries, or resolving a session issue.

Booking issues

No-shows, cancellations, credits that did not come back, and shoots that went sideways.

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Credits and pricing

How plans, credits, photographer tier, time, and duration affect booking cost.

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Account and privacy

Data, privacy rights, deletion, and account support basics.

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Photographers

Application and onboarding help.

A photographer starts by applying, then completes onboarding after approval. Active marketplace access starts only after setup and final review are complete.

Apply to become an ICON

Submit identity basics, preferred markets, device details, and portfolio links.

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Check application status

Look up where your application sits after submission.

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Photographer standards

Plain-English overview of review, tiers, privacy, and performance expectations.

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Marketplace guide

For people who want the spec sheet.

Entry review

How application review uses portfolio links, market fit, and operating readiness.

Pricing inputs

How tier, duration, time slot, and customer payment path shape pricing.

Tier progression

Rising and Signature can be entry outcomes. Elite is earned later; no photographer joins as Elite.
ICON tiers are marketplace trust signals. Application review can approve a photographer as Rising or provisional Signature. Elite requires verified ICON performance over time: completed sessions, client ratings, reliability, delivery quality, and clean safety/support history.
Safety and trust

Report issues and understand policies.

Use these resources for objectionable content, privacy, account security, platform rules, and support escalation.

Community rules

Content standards, reporting, blocking, moderation, and safety posture.

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Privacy policy

How ICON handles account data, content, support records, and diagnostics.

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Contact support

Email support with your account email, device type, screenshots, and issue details.

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Still need help?

The fastest lane is Help inside the app — a human picks it up from there. Email works too: include the account email, booking or application ID if you have it, your device type, and what happened.

Email support View FAQ